Effective Starting: May 25, 2018
What This Policy Covers
Communa is a Market Research company that helps connect consumer with brands through market research activities. Quantability Inc., headquartered in Toronto-Ontario Canada, owns Communa.
When we refer to "Communa", "we", or "us", we mean the Communa entity (owned by Quantability Inc.) that acts as the controller or processor of your information.
Visitors to the Communa website can voluntarily share feedback regarding their brand experience by completing brand ratings or reviews. Members of the Communa community will have the opportunity to earn points that can be redeemed for rewards and be invited to various research opportunities to share feedback, thoughts or opinions and have even more opportunities to earn reward points.
Your privacy is important to us, so the goal of this policy is to be transparent about what information Communa collects, uses, and shares.
This policy explains your rights with regards to that information. It also explains how to access and update your information, and how you can object to its use.
This Policy Covers:
- What information we collect and how we use it
- How we share information
- How we store, secure, and transfer information
- Your data rights and choices
- Contacting Communa
What information we collect and how we use it
Communa collects personal information directly from panelists who, voluntarily decide to provide it. The personal information such as name & email addresses are used for community enrolment, communications rewards redemption, respond to a support issue and validation purposes.
Community members are invited to participate in profiling surveys. Your responses to the profiling surveys helps Communa send you more relevant research opportunities. Survey participation, feedback and opinions are voluntarily. Communa helps facilitate the process of helping brands connect with consumers via research opportunities.
Communa community members are sent emails invitations or reminders enabling members to voluntarily participate in research opportunities. Opportunity participants who qualify and complete a research opportunity will earn the full reward stated in the survey invitation or reminder.
We DO NOT share, sell, or transfer your personal information to third parties without your prior consent, except as otherwise noted below:
Survey Responses: Your responses to survey questions are combined with those of other people and are tabulated only in the aggregate. Only non-identifiable and aggregated data will be shared with our clients. Any answers you provide to survey questions will remain entirely confidential.
Sale of a Business: We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a corporate reorganization or other change in corporate control.
Legal: Communa or our affiliated businesses and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defense of legal claims.
Some of the cookies that we use on our partners' platform or ours are required to identify and validate a community member, and they protect access to a member's profile and account information. The privacy settings of your browser must be configured to allow cookies. You can adjust your browser's privacy settings to delete cookies upon exiting web sites or when they close their browser. Systems set not to accept cookies may impact how a research opportunity or member experience was designed to operate.
Some of Communa's partner's sites or research opportunities may use Flash Local Shared Objects (LSO), also known as "Flash cookies," to store your preferences, to display content based upon what a community member views, personalize your visit, or to otherwise track your behaviour and activities across multiple visits to the site. We use Flash cookies strictly for research purposes only.
Flash cookies are different from browser cookies because of the amount and type of data stored and how the data is stored. Cookie management tools provided by one's browser or anti-spyware applications will not remove Flash cookies, nor will the "Private Browsing" modes prevent their placement on one's computer.
You can manage privacy and storage settings for Flash cookies or disable their use entirely by visiting Macromedia's website, the manufacturer of Flash Player, at the following link: Adobe - Flash Player: Settings Manager
APPLE, GOOGLE AND AMAZON ARE NOT A SPONSOR NOR ARE INVOLVED IN ANY WAY IN THIS CONTEST/DRAW. NO APPLE PRODUCTS ARE BEING USED AS PRIZES.
This data is generated automatically, when you visit Communa. It provides us with information about how you browse our website and use our app. That includes the links you click, the search terms you use, and the features you access.
We use this metadata to help us understand how our users work, and what they find most valuable at Communa. We also use this information to measure the efficiency of our surveys, enhance our services and guide our future development.
To ensure you are up to date with any changes to this policy, please see the last updated section of this policy. Questions regarding this policy, complaints about our practices and access requests should be directed to:
Communa Support Team, [email protected]
or by mail at: PO Box 26086 Broadway PO, Toronto, ON Canada - M4P 0A8
How we share information
We Do Not Sell Your Information!
We will never sell information about you, your profile, nor your data and metadata, to advertising companies or other third parties.
Other Communa Users
Community and Forums
Communa offers publicly accessible blogs and community forums. Any comments you contribute to these platforms may be read, collected or used by any member of the public who chooses to access them. Your information may remain posted on these sites, even if your account is deleted at your request.
Legal Compliance and Fraud Prevention
In exceptional circumstances, we may disclose information about you to a third party if we receive a request and believe that the disclosure is in accordance with or required by any applicable law, rule or regulation, legal process, or enforceable governmental request. We may also do so to enforce our Terms of Service, investigate potential violations, prevent and detect fraud, track and solve security or technical issues, and protect against any harm to the rights, property or safety of Communa, its users, or the public as required or permitted by law.
Changes in Business
How we store, secure, and transfer information
Communa takes data security very seriously and implements the industry's best practices and policies. We take all reasonable measures to protect your information, and to prevent any kind of unauthorized access, misuse, loss, or disclosure.
While no system is infallible, we strive to keep our systems secure and constantly updated.
Your Account Information and Profile are password-protected so that you and only you have access to this personal information.
We recommend that you do not divulge your password to anyone. Communa or our partners will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your account and close your browser window when you have finished your session. By exiting your account this ensures that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
Communa may share your personal information and/or social-demographic information, including, without limitation, a unique identification number ("UID"), postal code, region, province, gender, marital status, education, ethnicity/race (where permitted by applicable law), employment related information, non-personally identifiable information on household members, consumer product and service usage and ownership (e.g., computers, cars, mobile devices, video games, etc.), home ownership, pet ownership, employment information (e.g., title, role, travel, industry, etc.), and social grade, with third party sample/market research companies (individually each a "Third Party MR Company" and collectively the "Third Party MR Companies") for the following purposes:
- Identifying client survey opportunities that you may be eligible for through the Third Party MR Companies; and
- Disclosing such data elements to clients of the Third Party MR Companies for audience measurement services; and
- Appending such data elements to completed client surveys and delivering the appended survey data to clients of the Third Party MR Company(ies) for analytical or research purposes; and
If you are eligible for a client survey opportunity offered through a Third Party MR Company, the Third Party MR Company will provide your unique identification number and a survey link to us and we will invite you to participate in the client survey through the Communa Dashboard.
If you have any questions about this data sharing please contact [email protected] or you can opt-out by logging into Communa and selecting the following unsubscribe.
If you opt-out, it is the responsibility of us to inform the Third Party MR Companies.
Please note that Communa is solely liable and responsible for managing all opt-out requests.
Your participation in such survey opportunities does not entitle you to any benefits offered by, or membership with, the Third Party MR Companies.
Communa stores your information for as long as your account is active, and for a reasonable period thereafter, in case you decide to continue taking surveys.
Communa may also retain certain information for as long as necessary in order to support business operations, or as required by law.
Your data rights and choices
The following is a summary of choices you can make to exercise your data rights:
Opt Out of Promotional Communications
You have the right to opt out of receiving survey invitations and communications. To unsubscribe from our newsletter, or other promotional emails, use the link at the bottom of the message. You can also contact us directly to have your information removed from our survey invitation contact list. Please note that, even if you unsubscribe, it may take up to 48 hours for our systems to register this change.
Access and Update Personal Information
You have the right to access and edit your profile at any time. You also have the right to rectification in case your personal data is incomplete or inaccurate. To update your information, log in to your account and use the editing tools in your Communa Dashboard. If you require assistance, please contact our Support team.
Right to be forgotten
You have the right to be forgotten which means that, at any time, you can request that Communa permanently delete all applicable data records, including your profile information, along with any user-created content. In some cases, we may need to retain partial information to fulfil our legal responsibilities.
You have the right, at any time, to request and receive the information that you have provided to Communa. We will provide you with your information, in a machine-readable format, so that you can make use of it in other contexts, or with other service providers.
Access Under 16 Years of Age and Children's Privacy Protection
Communa strongly believes that it is important to protect the online privacy of children and Communa encourages parents or guardians to spend time online with their children to participate and monitor their Internet activities.
Communa will never process personal data of children without parental consent.
Communa complies with applicable Laws and Codes pertaining to the protection of Children's privacy, including without limitation the United States Children's Online Privacy Protection Act of 1998 (for US panelists), the European Union Data Directive (95/46/EC) (for panelists within the EU), to the extent applicable, and all applicable international and country specific laws.
For online research conducted globally, Communa complies with all applicable international and country specific laws regarding obtaining consent from parents/guardians for a child's participation in such online research.
Parents or guardians are encouraged to contact Communa to discuss the Personal Information collected from their child or children.
Request That We Stop Using Your Information
Additionally, you are under no contractual obligation to continue to provide any information to Communa.
However, we require certain information in order to provide you with our services.
Updated January 1st, 2020
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the general Privacy Statement of Communa (“we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
|A. Identifiers.||A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.||YES|
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).||A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.||YES|
|C. Protected classification characteristics under California or federal law.||Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).||YES|
|D. Commercial information.||Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.||YES|
|E. Biometric information.||Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.||NO|
|F. Internet or other similar network activity.||Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.||NO|
|G. Geolocation data.||Physical location or movements.||NO|
|H. Sensory data.||Audio, electronic, visual, thermal, olfactory, or similar information.||NO|
|I. Professional or employment-related information.||Current or past job history or performance evaluations.||YES|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.||NO|
|K. Inferences drawn from other personal information.||Profile reflecting a person's prefe rences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||NO|
Personal information does not include:
- Publicly available information from government records.
- De-identified or aggregated consumer information.
- Information excluded from the CCPA's scope, like:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, through information you provide when you sign up, take part in profiler surveys, or verify your account
- Directly and indirectly from you when using our Services or visiting our website. For example, usage details collected automatically in the course of your interaction with our platform or website.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided. For example, providing access to the site and opportunities to partake in activities to earn points.
- To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
- To provide you with opportunities more relevant to you.
- For testing, research, analysis and product development.
- To provide you with information, products or services that you request from us.
- As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
- Category A: Identifiers.
- Category B: California Customer Records personal information categories.
- Category C: Protected classification characteristics under California or federal law.
- Category D. Commercial information.
- Category I: Professional or employment-related information.
We disclose your personal information for a business purpose to the following categories of third parties:
- Identifying client survey opportunities that you may be eligible for
- Measurement of user activity for the purposes of improving our services and offerings
We will not share your name, email address, or phone number with third parties.
In the preceding twelve (12) months, we have not sold any personal information.
Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- Sales, identifying the personal information categories that each category of recipient purchased; and<
- Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Email us at [email protected]
- Users can download a portable copy of all Personal Information we have collected via the User Profile page when signed in
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to Our Privacy Notice
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or through a notice on our website homepage.
To ensure you are up to date with any changes to this policy, please see the last updated section of this policy.
Questions regarding this policy, complaints about our practices and access requests should be directed to:
Communa Support Team, [email protected]
or by mail at:
PO Box 26086 Broadway PO Toronto, ON Canada M4P 0A8