FAQ

Research

A market research panel is a group of survey respondents who agree to take part in surveys and or other forms of market research. They have usually shared interest in a specific demographic or fall into a demographic, which is then later used for appropriate sample selection data for future development of products and services.

A community or panel is an online environment where you can share your thoughts or opinions by voluntarily participating in market research opportunities. Research opportunities are available in the form of a survey, a discussion/focus group, or posting reviews. In these market research studies you may be asked to give your opinion in various ways such as reviewing marketing concepts, advertisement ideas, or improvements to products or services before they are made publicly available.

A focus group is a demographically diverse group of people assembled to participate in a guided discussion about particular products or services before it is launched, or to provide ongoing feedback for said services or products.

Communa users will always be informed about the specific requirements for participating in any survey or offer. Some groups may allow or require that you share either your video, audio or image access as part of the qualifying criteria. You do not have to agree to participate if you are not comfortable with the specific requirements of said survey or offer.

For example: You may be asked to review a concept including advertisement ideas or improvements to products or services before they are made publically available in an online group setting.

Every offer displayed on the Communa dashboard will display the average amount of time it takes to complete a survey. Depending on this, you may choose to participate at your own personal convenience.

Yes! Communa is optimized for mobile use, however some opportunities may be better displayed on a larger screen so always make sure to check all offer details before participating.

If you experience any technical issues please reach out to us at: [email protected]

Rewards

Gift Cards! Communa members will be eligible to earn points and then redeem them for gift card rewards provided by Tango Card. To see a full list of the brands we offer gift cards for please visit the ‘Cash Out’ page, which can be accessed on the left hand side of any Communa screen or at the bottom of the page on your mobile device.

Rewards will be provided by Tango (Inc.) a leader in reward fulfillment. Should you run into any issues regarding fulfillment please visit: [email protected]

Depending on the survey you take, points may take up to 3 business days to show up in your account. This may depend on a partner not yet closing a survey and or added security and screening processes for panelists.

After earning a minimum of 5,000 Communa points you will be able to redeem gift card rewards through Tango! Please note: For added security measures we require users to have at least 30 days of activity on their account before being able to initially cash out. We take data security and your security seriously, and for this reason make sure all info processed is accurate and safe before passing through any transactions.

Data quality and security is very important to us and our partners. We take this time to verify your account activity is following our terms of service and passes any third party screening processes before any transactions.

Best Practises

  • Always provide honest answers
  • Read all questions carefully before answering
  • Do not speed or attempt more than one survey at a time
  • Do not use a VPN or block your IP so that we can serve you the correct offers in your area.
  • Nonsensical answers or gibberish will not be accepted and may prevent you from receiving Communa points at the end of a study.
  • Creating multiple accounts for the same user. Each user is allowed one account only.
  • Using a temporary email address
  • Rushing through surveys without answering honestly
  • Complete surveys or offers with fraudulent or inaccurate information
  • Manipulate any browser settings for the purpose of defrauding or circumventing controls established by Communa or any of its advertisers or partners
  • You are using a VPN and we cannot properly identify your location. Our offers are all geo-targeted so we need to ensure our partners are getting data from the location they requested.
  • Your email domain is flagged and blocked.
  • Our system indicated that you already have an account with us.

All Others

Cookies are messages that webservers pass to your web browser when you visit websites. Your browser stores each message in a small file, called cookie txt. When you request another page from the server, your browser sends the cookie back to the server. Essentially Cookies are used to store bits of information about your interaction online, that being said Cookies are harmless but you should always read any permissions before accepting any new Cookie on your browser.

After completing surveys or offers, data shared is collected through internal and third party partners in order to facilitate future development of products and services we use every day. Your personal information will only be shared when you provide your consent to share it with any third party business unrelated to Communa or its affiliates.

Yes! Although we’ll be sad to see you go, you can leave Communa at any time.
To do so, please message your request along with your email you used to sign up with and name to: [email protected]